Customer Service Representative
US Foods US Foods South Saint Paul, MN South Saint Paul, MN Full-time Full-time From $24 an hour From $24 an hour 18 hours ago 18 hours ago 18 hours ago Mentor, advise, and lead team members in their journey to best support the team's activities and goals.
Provide real-time feedback to peers, which includes communications and necessary support.
Serve as a subject matter expert to motivate the team's success by responding to immediate needs and questions related to the company's process, products, policies, and procedures and tools.
Take escalations from your team and support other internal department resources when needed.
Provide thorough customer and order solution options to customers and contact representatives and serve immediate needs to support customers challenges and concerns.
Work closely with the Customer Care Manager to support the coaching process, quality performance review, meeting, and metric data support.
Participate in cross-company projects to improve and optimize the customer's experience Conduct analysis to produce customer-specific reports or activities as contractually required.
Assist sellers with preparation of customer business analysis, product research and recommendation for profitability, and other internal reporting as requested to support the management of the customer or service level agreement.
Approve service recovery requests as back-up support to Manager and provide guidance to peers.
Promote a positive and friendly environment supporting good morale and cooperation.
Help identify trending issues among customers, team members, products, and services from interactions with customers.
As time permits, provide support to team members in answering calls, answering email or contacts, assist chain customer business activity, customer reporting or other team responsibilities Provide other business support to Sellers as requested.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide real-time feedback to peers, which includes communications and necessary support.
Serve as a subject matter expert to motivate the team's success by responding to immediate needs and questions related to the company's process, products, policies, and procedures and tools.
Take escalations from your team and support other internal department resources when needed.
Provide thorough customer and order solution options to customers and contact representatives and serve immediate needs to support customers challenges and concerns.
Work closely with the Customer Care Manager to support the coaching process, quality performance review, meeting, and metric data support.
Participate in cross-company projects to improve and optimize the customer's experience Conduct analysis to produce customer-specific reports or activities as contractually required.
Assist sellers with preparation of customer business analysis, product research and recommendation for profitability, and other internal reporting as requested to support the management of the customer or service level agreement.
Approve service recovery requests as back-up support to Manager and provide guidance to peers.
Promote a positive and friendly environment supporting good morale and cooperation.
Help identify trending issues among customers, team members, products, and services from interactions with customers.
As time permits, provide support to team members in answering calls, answering email or contacts, assist chain customer business activity, customer reporting or other team responsibilities Provide other business support to Sellers as requested.
Estimated Salary: $20 to $28 per hour based on qualifications.
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